01Who we are
SunTools is a product operated by Charles H. Logan III in Seminole County, Florida, United States. In this policy, "SunTools", "we" and "us" mean SunTools and its operator. We are responsible for the personal information described here.
02What we collect
| When | What | Why |
|---|---|---|
| You buy a license or start a trial | Your name, email address, company name, country, and order details. Card details are collected by our payment provider, not by us. | To sell you the license, send your license key and receipts, and handle taxes and billing. |
| The software checks your license | Your license key, a computer identifier, the SunTools and Revit versions you use, and the IP address the check comes from. | To confirm your license or trial is valid and to enforce seat limits. |
| You email us or ask for a Firm quote | Your name, email address, company, and whatever you include in your message, such as log files or screenshots. | To answer you, fix problems and prepare invoices. |
| You visit this website | Standard technical information your browser sends, such as your IP address and browser type, which our web host may record in its logs. | To run and secure the website. |
What we do not collect: the contents of your Revit models, drawings or project files. The Software keeps its settings and log files on your own computer. They are only sent to us if you choose to send them.
03Cookies and fonts
This website does not use analytics, advertising or tracking cookies. Our payment provider may use cookies on its own checkout pages to process your payment safely.
The website loads its fonts from Google Fonts. When your browser downloads them, Google receives your IP address. Google's privacy policy explains how it handles that information.
04Who we share it with
We do not sell or rent your personal information, and we do not share it for advertising. We share it only with:
- Our payment provider, named at checkout, which processes payments, issues license keys and handles sales tax. It may act as the seller of record.
- Autodesk, if you buy through the Autodesk Marketplace. Autodesk handles that purchase under its own privacy policy.
- Service providers that help us run SunTools, such as our web host and email provider, only as needed to provide their service.
- Authorities, when the law requires it, or to protect our rights or the safety of others.
- A future owner, if SunTools is moved to a company we form or is sold. This policy would continue to protect your information.
05How long we keep it
- Customer and license records: while your license is active, and then for as long as tax and accounting laws require, usually up to 7 years.
- Support emails: for up to 2 years after your last message, unless they belong to an open issue.
- Trial records: long enough to stop the same trial from being reused.
06How we protect it
We use reputable providers, encrypted connections and access controls to protect your information. No method of sending or storing information is completely secure, but we work to keep yours safe and will tell you if a breach affects you, as the law requires.
07Your choices and rights
Wherever you live, you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong;
- delete your information, unless we must keep it for legal or billing reasons;
- stop sending you product emails. Every such email includes a way to unsubscribe. We will still send receipts and important license notices.
To make a request, email Support@getsuntools.com. We will answer within 30 days. We will never treat you differently for using these rights.
California residents have these rights under California law, including the right to know what we collect and to ask us to delete it. We do not sell or share personal information as California law defines those terms.
People in the European Union, the United Kingdom and similar places also have the right to object to or limit how we use their information, and to complain to their local data protection authority. We use your information to perform our contract with you (your license), to meet legal duties such as tax records, and for our legitimate interest in running and protecting SunTools. Your information is stored and processed in the United States.
08Children
SunTools is professional software for businesses. It is not meant for children under 16, and we do not knowingly collect their information.
09Changes to this policy
We may update this policy, for example if we add a new service or feature. We will post the new version here with a new date and, for important changes, tell customers by email.
10Contact
Questions or requests about your privacy: Support@getsuntools.com